Look and Listen

Biography

Cary began in the customer service field in 1975 and has served well over 100,000 customers in the past 32 years. An award-winning PGA Golf Professional, Cary has authored three books on the subject of service others. The titles are Service Starts With A Smile, Customer Service Superstars, and Five-Star Service. Cary also has founded SERVICE THAT ATTRACTS SEMINARS where he goes on-site and offers workshops on how be develop outstanding service. Cary has an innate ability of explaining in clear, understandable language what customers are thinking and more importantly, what they really are after. You may visit his website at www.carycavittconsulting.com. Based in the Chicagoland area, Cary is available to travel throughout the United States. Outside of teaching clients the real reasons that customers return, Cary enjoys time with his wife Carol and their three children, Sara, Nathan, and Hanna.

Inspiration

After having been in the customer service industry (as a PGA Golf Professional), I have come to discover that many organizations simply do not understand how to give great customer service. My inspiration came by developing a desire within of showing others what works and what does not work in the area of serving others. Presently I have written three books on the subject. I have come to the conclusion that five-star service can only occur when we genuinely care about our customers. Without a caring heart, customer service simply becomes another duty on our job description. My books consistently reflect that great service must start with being friendly, welcoming, and genuinely appreciating our customers. This is the only true way to provide outstanding service.