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The People Principle
By Jess Spiller
Great customer service is as good, or better, for the giver as it is for the receiver. Jess Spiller spells out how in this intriguing new book
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Description
The People Principle is the first book to explore the real meaning behind the search for excellence that has been driving workplace cultures for decades - but only from one side of the equation. Learn to: - View service as a source of value to employees and customers - Gain maximum satisfaction from every service opportunity - Make Service central to personal satisfaction and business success - Use proven strategies for creating exceptional service in both personal and the professional setting
